023 8027 1234

Frequently Asked Questions

How do I place my order?

 

There are several ways in which you can order:

 

1. You can give us a call on: 023 8027 1234. Our opening hours are 7am to 5pm.

 

2. You can request a quote from our website using the enquire now button and  a member of our sales team will send over a formal quotation.

 

3. You can use the buy now button on our website - you can even upload your artwork to our FTP site. This will send an email to our sales team who will contact you immediately for confirmation of your order.

 

 

 

How will you personalise my selected products with my logo?

 

You will need to supply us with your artwork. This may be supplied to us by e-mail or uploaded to our FTP site as a vector-based image (saved as curves / outlines). This is usually produced in Adobe Illustrator. Full colour images can be supplied as a high resolution PhotoShop file at least 300 dpi and at the required print size or larger.

 

 

 

What is suitable artwork?

 

Suitable artwork is essential in order to supply your selected goods with a neat and clearly defined print. We can advise on the technical production of artwork or even produce it for you at no extra charge if you do not have any of the files listed above.

 

 

 

How will you match the print colour to my logo colour?

 

If your logo is not CMYK, you will need to supply us with your PMS colour references. (If you do not have this, then please contact our sales team and they can advise) Every colour has a Pantone Matching System (PMS) reference number. This is a system used throughout the industry to ensure any printer

can match colours specified.

 

 

 

Where will I find my artwork and PMS references?

 

The designer who originally created your logo or the printers who print your company stationery will probably have the artwork and PMS references. If you can't find these then please contact one of our sales team and we will try and help.

 

 

 

How can I be sure that my artwork will be printed as I expect it to look and at an appropriate size for the product it is intended for?

 

You will be sent an artwork proof / visual, showing your artwork in place on the product.

 

 

 

What are the Origination or Set Up charges?

 

It is a general term referring to the makeup of the screens, dies, templates or jacquards used in the process of applying personalisation details to a product. Depending on the product, you would normally have one origination or set-up charge per colour.

 

 

 

Can we see actual samples of the products before we buy them?

 

Yes you can. We always advise clients to have a sample to ensure the product is fit for the purpose. The majority of our samples are non-chargeable however more expensive items are charged for.

 

 

 

Do you have a catalogue that you can send me?

Yes we have a 160 page catalogue - please click here to request your free copy.

Corporate Business Gifts

2 Speedwell Close, Chandlers Ford Industrial Estate

Eastleigh, Hampshire, SO53 4BT

t 023 8027 1234  f 023 8027 0112

e sales@cbgifts.co.uk

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